Damaged or Lost order submission
Order lost or damaged during shipping? No worries! Fill out the form and we’ll provide you with a refund or a replacement!
How to: Report a Damaged or Lost order
Learn how to report a damaged or lost order with this step-by-step video guide. It's quick and easy! Watch this video to see how you can submit a damaged or lost order claim effortlessly.
How to report a damaged or lost order in 3 steps:
Reporting a damaged or lost order is easy - just follow the given steps and our team will provide you help as soon as possible! If you need help, you can contact us here.
1. Fill out the damaged order form
Fill out the necessary information in the form about your damaged order;
2. Upload pictures of the damaged order
Read the provided information and upload your damaged order pictures according to the description;
3. Send to submission
Check your form and pictures and submit!
1. Fill out the lost order form
Fill out the necessary information in the form about your lost order;
2. Send to submission
Make sure you have provided all the necessary information and submit your form!
Need specific help?
If you prefer calls over emails, book a free meeting with a Printseekers personal manager!
Still need help?
Contact our support team for help!
Frequently Asked Questions about damaged or lost order submission
Find answers to common questions about submitting damaged or lost orders.
Do I need to do anything else after I have filled out the form?
No, as long as all the required information and photos are provided on the form, our support team will proceed with the refund or resend. However, if any additional information is required, our team will proactively reach out to inform you about the missing details.
Are my designs protected once I upload them to Printseekers ordering system?
Yes, your designs are protected once you upload them to the Printseekers ordering system. Our platform is built with robust security measures and strict safety procedures to ensure that your designs are used exclusively for fulfilling your orders. We are committed to safeguarding your intellectual property and preventing unauthorised use. Rest assured that your designs will not be used for any other purpose beyond the scope of order fulfillment.
What if an order gets lost in transit?
If the Product is lost (with no updates for more than 20 days from the courier), we will dispatch a free replacement or offer a refund. Please note that this policy does not apply to economy shipping; for economy shipping orders, the order can be identified as lost after 30 days of no updates. To initiate the process for a resend of a lost Product, please notify us of the issue within a maximum of 2 months from the date the original order was shipped out. We kindly ask to promptly report any such claims within this stipulated timeframe to expedite a resolution.
What if a customer wants to return an order?
If the order has no damages or defects, we do not offer returns due to the additional costs associated with customs duties and return shipping.